Many people have your last name. Your parents, siblings, grandparents, kids, grandchildren, etc. have the same last name. But your first name, that’s different. And the combination of your first and last name, that’s unique. This is a great analogue to how what you do might not be original but how you put things together … Continue reading Think about your name

When a business is making a sale, the customer is made to feel important as are their problems and needs. They are listened to. Their fears are quelled and confidence bolstered. Yet, when an issue comes up after the sale, the business treats it like it’s not important. Listening stops. Caveat emptor. Similarly, when a … Continue reading People matter … or they don’t. Decide.

Your customers can make choices. They can choose what businesses they do business with. This leads companies to make all kinds of accommodations and provide perks and amenities to entice their loyalty.  Additionally, customers have a voice. They can announce to the world how well they are treated. They can be a business’ best friend … Continue reading Customer choice & voice vs. employee choice & voice … hmmm.

No, it’s not a word from some far-off land. It refers to two of the best things a manager can do to be a leader. It stands for Leading By Wandering Around & Working Alongside.  Full disclosure. The first part (leading by wandering around) is a variation of Tom Peters’ Managing by Wandering Around (MBWA). … Continue reading LBWAWA

July 4 is a celebration of freedom. But it should also serve as a reminder as to what freedom means.  Contrary to the belief of many, freedom does not mean being allowed to do whatever you please come what may. What it does mean is the ability to make choices and pursue interests.  However, those … Continue reading Freedom’s responsibility