What's most important in your business, people, or other things? It’s always surprising to me that the primary reason for business, serving the needs of people (customers), gets sidelined for so many other “priorities.” Take a moment to think about this. The fundamental purpose of business is to provide goods and services that help people … Continue reading What’s Your Priority?

You do know that your work is a service...to someone…right? No matter how you slice it, we all serve others. Think about it. Service is just a simple way of saying, "helping people," and given that, isn’t that what we all do every day? Believe it or not, our work and our lives hover around … Continue reading Service (R)Evolution…If not now, when?

Is your organization living in the past with an Industrial Age management mindset? If so, you may want to consider some changes. Frederick Winslow Taylor’s early 1900’s thinking on hierarchy where the decision-making thinkers are separated from the laboring doers has been the default system for over one hundred years. It’s a very productive system … Continue reading Industrial Age thinking? Think again.

We’ve recently seen two instances of organizations putting their own interests ahead of their customers, and what’s worse is it’s not just customer interests but customer safety. One is the US airline industry and the Boeing 737 Max plane debacle and the other is Major League Baseball’s (MLB) mishandling of ballpark safety issues. In the … Continue reading Business is about people. Isn’t it time we demanded being the priority?