Are you a person who likes to shop online or perhaps go in a store and never talk to anyone? Many people express these sentiments. They just want to get what they want without dealing with someone trying to sell them something or giving them what they think will be bad information. I get it. … Continue reading Machines or humans? Your choice.

How effective would your company be if none of your employees showed up tomorrow? The answer is clear, it would be a disaster, yet so many companies treat employees like they are machines in a wheel rather than people whose labor, decisions, and ideas are vital to existence. Richard Branson puts it all in perspective… … Continue reading Stupid manager thinking. Is it infecting your business?

You have probably heard of the Twelfth Man which, in an American football game, refers to the impact of the fans in attendance. Their cheering can inspire the home team to great heights while at the same time making noise that can play a part in undoing the visiting side. This is a great example … Continue reading How can changing how you think about who’s on your team make you more successful?

Remember all those things your mom used to tell you, play nice, be polite, share, say please and thank you, help clean up? If companies would just think back and practice a lot of those things, they would provide incomparable customer service. Well, this is the idea behind Jeanne Bliss’s new book, Would You Do … Continue reading Book Review: Would You Do That to Your Mother?: The Make Mom Proud Standard for How to Treat Your Customers by Jeanne Bliss