Consistently good service doesn’t earn raving fans. Consistently good service that consistently improves is what does that.  Why? Because continually getting better sends a message. It says you are dedicated to the ongoing well-being of customers. It says you have integrity. It says you care about more than yourself.  To customers, that’s a welcome difference. … Continue reading Want fans? You probably need to make a change.

Mark Miller is back with another great book. This new one is called Uncommon Greatness: Five Fundamentals to Transform Your Leadership, and it is, like the last several books of his, not a fable but rather a straightforward non-fiction business book focused on how to become a leader people want to follow. For many, this … Continue reading Book review: Uncommon Greatness by Mark Miller

Why do you want to grow your business? Is it to create more wealth or to create more value? Growing to create more wealth is about you. Growing to create more value is about others. For the former, you’re on your own. For the latter, others will help you. “Growth is a result, not a … Continue reading Why grow?

I was once talking to a young man who was having relationship issues. Knowing I had been married for over 30 years, I think he believed I was some sort of expert. Well, expert, I am not, but I have been working at it for quite a while. During our conversation, he asked me a … Continue reading Don’t wait for love, be it.

Do you do anything when you receive good service? I usually tell the server that they are doing a great job and I appreciate it. I love to see people smile.  It’s not just those receiving who want to feel good, those delivering deserve it too. Don’t skimp on kindness. ==> If you liked this … Continue reading If you can be kind, be kind