Trust is probably the most important attribute necessary for good relationships. Whether life partners, family, friends, co-workers, customers, or, given the Brian Williams debacle, even TV news anchors, trust is the linchpin in relationships. Think about it, Brian Williams, a fine news anchor who was arguably in line with the historic greats like Cronkite, Rather, … Continue reading Immaturity
Month: February 2015
The Center of Your Business
Does this sound like a scary thought? Imagine having those confidential company meetings with a customer in the room. If it sounds scary, why? Are you making decisions that you know are not in the customer’s favor? Are you making decisions that, if a customer found out, would make it clear that your company is … Continue reading The Center of Your Business
Service is Not a Call Center
I am very frustrated by how many times I see books and articles about service that are focused on call centers. It seems we have made call centers how service is defined. Well, let me be clear, service is something that begins in marketing and goes on for as long as a business and a … Continue reading Service is Not a Call Center
Change the Game
I was in a meeting recently where we were making decisions about making changes to certain processes and systems. There were ideas flying with questions about efficiency, cost, and how to train it being stated and contested. It was a lively discussion and I was as caught up in it as anyone until I had … Continue reading Change the Game
Neal Woodson 