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Month: July 2014

Signs, Signs, Everywhere Signs

July 30, 2014September 16, 2020 / Neal Woodson / Leave a comment

Do you remember that song "Signs, signs, everywhere signs?"  It got me to thinking about signs and how they communicate.  I am often surprised that we don’t have more traffic accidents than we do.  Think about how many times you have been confused by how traffic signs communicate information.  There are so many assumptions that … Continue reading Signs, Signs, Everywhere Signs

Do you need a rule to do what’s right?

July 23, 2014January 20, 2018 / Neal Woodson / Leave a comment

I saw an article this week in USA today about a federal government rule that says airlines have to give customers 24 hours to make a change to their flight reservations. I think it says a lot about how much these companies care about customers if they have to have a rule established that provides … Continue reading Do you need a rule to do what’s right?

What’s Your Business’s Focus?

July 16, 2014January 20, 2018 / Neal Woodson / Leave a comment

I had a power outage the other day.  After 27 hours of darkness, heat and complaining kids, the electric company finally repaired things and got me and my family up and running again.  However, I quickly found that for some reason my internet, phone and TV service had been damaged by the incident and no … Continue reading What’s Your Business’s Focus?

What’s Your Mission?

July 9, 2014July 4, 2014 / Neal Woodson / Leave a comment

I recently had a problem with my air conditioning and had to call the HVAC repairman to come over and fix it.  Now, my HVAC guy is really good and he takes care of his customers.  He goes out of his way for loyal customers, and does everything he can to communicate with you and help you … Continue reading What’s Your Mission?

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Links

  • Arbinger Institute
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  • Corporate Rebels
  • Foundation for a Better Life
  • Gratitude at Work
  • Great Place to Work
  • Life Vest Inside / Kindness Boomerang
  • Neal's LinkedIn Page
  • Random Acts of Kindness Foundation
  • TED Radio Hour
  • TED Talks

Recent Posts

  • What do you do with difficult customers? The answer is more, not less.
  • There’s more to ROI than how it serves you, and taking that view can help you.
  • Orchestra conductors don’t make any music. A valuable lesson for all leaders.
  • How to calmly deal with difficult people.
  • Why thinking of service as problem solving is a bad idea.

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