There is power in celebration. No, I am not talking about throwing a party or holding an awards ceremony, no, I am talking about what Ken Blanchard calls “catching people doing things right.” It seems obvious that this would be a powerful tool. It works on your kids, why not in the workplace? But the … Continue reading Is your workplace hell? It doesn’t have to be. Here’s how you can start a transformation.

We are told to care for customers and clients but we're never told to care for each other. We’re told to provide great service for those outside the company but never told to provide great service for each other. But why? Why do we forget about providing for those who surround us every day? It’s … Continue reading Five words that can change your culture, performance, and bottom line

I was doing some errands and had to go to the mall. While there, I walked past one of those vendor carts sitting in the pathway area, and the young lady manning one of them, Patricia, said good morning to me with a big smile. I said good morning back and continued on, but then … Continue reading You may be accomplishing your mission and not even know it.