“If play is in your job title, it’s not a job.” "If it's fun, it's not work." “Of course I hate my job, that’s why they have to pay me.” “What do you mean enjoy my job? It’s a job, you’re not supposed to enjoy it. That's why they call it work." These are the … Continue reading Two keys to leading your workplace out of misery

There is power in celebration. No, I am not talking about throwing a party or holding an awards ceremony, no, I am talking about what Ken Blanchard calls “catching people doing things right.” It seems obvious that this would be a powerful tool. It works on your kids why not in the workplace? But the … Continue reading Is your workplace hell? It doesn’t have to be. Here’s how you can start a transformation.

We are told to care for customers and clients but we're never told to care for each other. We’re told to provide great service for those outside the company but never told to provide great service for each other. But why? Why do we forget about providing for those who surround us every day? It’s … Continue reading Five words that can change your culture, performance, and bottom line

I was doing some errands and had to go to the mall. While I was there, I walked past one of those vendor carts that sits in the pathway area and the young lady manning one of them, Patricia, said good morning to me with a big smile. I said good morning back and continued … Continue reading You may be accomplishing your mission and not even know it.