I was listening to a podcast the other day and a question was raised about how many CEOs truly want their businesses to have great cultures where everyone wants to work, gets paid well, and contributes their best. The guest on the podcast said that he knew no CEO who would say that that is … Continue reading Three tools for creating a great place to work.

I sat down in a bit of a shock outside the pizza place. A close friend and I had just had lunch where he came out to me that he was gay. I was about 19 and I had never, as far as I knew, known anyone who was gay. I grew up in a … Continue reading “It’s hard to drop bombs on friends.” …or… How to rehumanize the world of work.

If you are a business leader, look at your calendar. Are there any entries for speaking with customers? “But we send out surveys and get tons of feedback.” Yes, the cry of so many managers who think they can know their customers from looking at a spreadsheet. Imagine you have a friend who asks you … Continue reading Customers aren’t data. It’s time to get radical.

Forrester, the well-known research and advisory company, has a model where they identify ease, enjoyment, and effectiveness as the three key components of a great customer experience. What does this practically mean to your business? Well, it’s simple. If you are at all interested in creating a great experience for your customers, you need to … Continue reading Do you want to create great customer experiences? You need this mantra for creating the mindset.

The Olympics has seen a lot of drama with the pandemic and all of its challenges as well as the heightened stress levied on the athletes. As I listened to the plight of Simone Biles, I shuddered at the thought of the pressure, but it was some comments of Katie Ledecky, the USA swim team … Continue reading What we can learn from an Olympic athlete to make workplaces better.