A constant question, “What do customers want?” Answer: A successful result.  But what’s a successful result? A successful result is when customers get their job done with no hassles. Let’s unpack that. There are two parts. GET THEIR JOB DONE It is said that no one buys a drill, they buy a hole. What that … Continue reading Creating Successful Results Will Transform Your Business 

I have always seen selfishness as one of the key sins of humankind. To think of yourself with little to no concern about others just seems to be a horrible way to live, not to mention being of little benefit to the evolution of a better world. However, there are many who defend selfishness with … Continue reading Why selfishness is hurting us and what we must do to change that.

Measurement. It seems we measure everything. In fact, there is a belief that if you can’t or don’t measure something, there’s no point in it. There may be a little truth in that, but I believe that too much focus on measurements can be detrimental. Many times, total focus on the result can diminish the … Continue reading Measurement. Does it help or hurt? It depends on how you want to lead.

When asked where his big break came, the comedian Michael Jr. says it was at a club. Now, don’t start thinking this was some place where talent scouts were known to hover and look for the next big star. Rather, it was an unassuming place where the comic had an epiphany of sorts that changed … Continue reading Real business success. Here’s the first step in making it happen.