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Month: March 2015

Creating Safety is Better Business

March 25, 2015March 24, 2015 / Neal Woodson / Leave a comment

So many ads these days talk about how much companies care about us, how the airline or rental car company or hotel cares.  Here’s the problem, a company can’t care; only people can care.  If the company really cares, they need people who care, and the way to get people to care is to care … Continue reading Creating Safety is Better Business

It’s All Service

March 18, 2015January 20, 2018 / Neal Woodson / Leave a comment

As I say all of the time, service is not a department nor is it something to be relegated to a call center.  In the book ReWork by Jason Fried and David Hansson, the authors talk about marketing as the sum of virtually everything you do.  They actually make a list of things and how … Continue reading It’s All Service

Three Ways to Provide More Hospitality

March 11, 2015March 2, 2015 / Neal Woodson / Leave a comment

Have you ever been to someone’s house and while using the restroom realized there was precious little toilet paper?  This is one of the most uncomfortable positions to be in that I can recall.  What do you do?  Yell?  Maybe, but that would be embarrassing.   I think most of us would simply make the best … Continue reading Three Ways to Provide More Hospitality

It’s not a task, it’s a mindset

March 4, 2015March 4, 2015 / Neal Woodson / Leave a comment

I was on a flight the other day when I experienced an example of what I believe is the key problem with customer service today. Let me describe the scenario.  It was a bad weather day.  Snow was blanketing the northeast and flights were being cancelled and delayed left and right.  The flight I was … Continue reading It’s not a task, it’s a mindset

The Needs of the Many

March 2, 2015 / Neal Woodson / Leave a comment

  “The needs of the many outweigh the needs of the few, or the one.” If you need a vision of what the business of business is really all about, look no further than this quote.  The needs of the many are the reason your business, or any business for that matter, is in business.  … Continue reading The Needs of the Many

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  • Arbinger Institute
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Recent Posts

  • Intersection of sales and service? NOOOOO!!!!
  • What are the first steps I can take to make service-focus the priority in my company?
  • Upselling. It is time to change its reputation.
  • Hospitality. It’s not just for one industry, never has been. You should try it.
  • A change that will change everything. Oh the things you can learn on the golf course.

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