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Month: August 2016

Do You Have Commitment Issues?

August 31, 2016July 31, 2016 / Neal Woodson / Leave a comment

“You don’t call, you don’t write, I was just a one-night stand to you!”  Wow, harsh words I heard in a movie but very true when it comes to customers for many businesses. I have often used the analogy of courting when it comes to the relationship of business to customer.  Think about it, what … Continue reading Do You Have Commitment Issues?

A Gesture of Good Will

August 24, 2016July 31, 2016 / Neal Woodson / Leave a comment

I recently went to a little pizza place with my family after a long day down at the Maryland/Delaware shore.  Our order was about as simple as it could be, one big cheese pizza.  Normally, I am one of those people who like to get a pie with everything but my son assured me the … Continue reading A Gesture of Good Will

I’m a heretic.

August 17, 2016August 18, 2016 / Neal Woodson / Leave a comment

Are there things you hear from time to time that get your hackles up?  Well, I heard one of mine recently, “the purpose of business is to make money.”  All I can say to that is NO, the purpose of business is not to make money, the purpose of business is to help people. What … Continue reading I’m a heretic.

What do you do for your customers?

August 10, 2016July 31, 2016 / Neal Woodson / Leave a comment

There is a Geico Insurance commercial circulating where a man asks the Geico gecko if Geico has won any awards.  The gecko answers in his pseudo-Brit accent that they have indeed won an award for best insurance app.  While this is great for Geico to celebrate and to give kudos to their app developer, what … Continue reading What do you do for your customers?

A Lesson Learned on the Tarmac.

August 3, 2016July 31, 2016 / Neal Woodson / 2 Comments

On a recent flight on Southwest Airlines, my plane sat on the tarmac for a good 45 minutes while staff frantically looked for a couple of passengers.  Apparently, they had oversold the plane (a common practice on airlines that I don’t understand but maybe that’s for another post) and during the shuffle to get people … Continue reading A Lesson Learned on the Tarmac.

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  • Arbinger Institute
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Recent Posts

  • Intersection of sales and service? NOOOOO!!!!
  • What are the first steps I can take to make service-focus the priority in my company?
  • Upselling. It is time to change its reputation.
  • Hospitality. It’s not just for one industry, never has been. You should try it.
  • A change that will change everything. Oh the things you can learn on the golf course.

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