“You don’t call, you don’t write, I was just a one-night stand to you!”  Wow, harsh words I heard in a movie but very true when it comes to customers for many businesses. I have often used the analogy of courting when it comes to the relationship of business to customer.  Think about it, what … Continue reading Do You Have Commitment Issues?

I recently went to a little pizza place with my family after a long day down at the Maryland/Delaware shore.  Our order was about as simple as it could be, one big cheese pizza.  Normally, I am one of those people who like to get a pie with everything but my son assured me the … Continue reading A Gesture of Good Will

Are there things you hear from time to time that get your hackles up?  Well, I heard one of mine recently, “the purpose of business is to make money.”  All I can say to that is NO, the purpose of business is not to make money, the purpose of business is to help people. What … Continue reading I’m a heretic.

There is a Geico Insurance commercial circulating where a man asks the Geico gecko if Geico has won any awards.  The gecko answers in his pseudo-Brit accent that they have indeed won an award for best insurance app.  While this is great for Geico to celebrate and to give kudos to their app developer, what … Continue reading What do you do for your customers?

On a recent flight on Southwest Airlines, my plane sat on the tarmac for a good 45 minutes while staff frantically looked for a couple of passengers.  Apparently, they had oversold the plane (a common practice on airlines that I don’t understand but maybe that’s for another post) and during the shuffle to get people … Continue reading A Lesson Learned on the Tarmac.