A few resources for you. They’re free. Listen, read, share.
PODCASTS
Deep Leadership Podcast: Service-Focused Leadership
Talking Not Ranting Podcast with Allister Field and Greg Smith
The 5th Quarter Podcast: Interview with Lason Perkins and Jeff Osterman
Customers First Podcast: Better Customer Service Starts with Better Leadership
Serve Conscious Podcast: A Caring Mindset…At Scale!
Serve Conscious Podcast: True Service Emerges from a Culture of Intra-Service
Deep Leadership Podcast: Leadership Made Simple
Serious Soft Skills Podcast: Coaching
Serious Soft Skills Podcast Part 1: Everyone Has a Customer-Service Job
Serious Soft Skills Podcast Part 2: How Customer Service and Culture Awareness Stoke Success
VIDEOCASTS
Actually Ashley: Leadership, Customer Service, Life Partners, and Career Paths
ONE Word Conversations with William Brown “Everything is Personal”
AV Mindful Minute “Helping Others Help Others”
EBOOKS
FLIERS
BECOME A BETTER LEADER
DELIVER BETTER SERVICE
MANAGE BETTER