Resources

A few resources for you.  They’re free.  Listen, read, share.

PODCASTS

Serve Conscious Podcast: True Service Emerges from a Culture of Intra-Service

Deep Leadership Podcast: Leadership Made Simple

Serious Soft Skills Podcast: Coaching

Serious Soft Skills Podcast: Everyone Has a Customer-Service Job

Serious Soft Skills Podcast Part 2: How Customer Service and Culture Awareness Stoke Success

VIDEOCASTS

ONE Word Conversations with William Brown “Everything is Personal”

AV Mindful Minute “Helping Others Help Others”

EBOOKS                                        

Target-2           WeNeedLeadersWhoCoach          Delegation

FLIERS

BECOME A BETTER LEADER

BecomeABetterLeader-Communication-Skills    BecomeABetterLeader-Boost-EQ

BecomeABetterLeader-10-Skills-Great-Leaders-Practice    BecomeABetterLeader-10-Tips-For-Listening 

DELIVER BETTER SERVICE

DeliverBetterService-5-Tips-Hot-Customers    DeliverBetterService-Make-People-Feel-Important

DeliverBetterService-Stand-Out    DeliverBetterService-5-Things-Not-To-Do

DeliverBetterService-Tips-For-Improving-Loyalty    DeliverBetterService-Turn-Complaints-Into-Positives

MANAGE BETTER

ManageBetter-7-Tips-for-Getting-Organized    ManageBetter-2-Ways-to-Improve-Meetings

RELATED READING FROM OTHER THOUGHT LEADERS

Wagner-cover McLeod-cover

Kjerulf-cover  Achor-cover

Stengel-cover  Bakke-cover

KarenMartin-cover Friedman-cover

Pontefract-cover Bliss-cover

Arussy-cover  Mintzberg-cover

Miller-cover  PetersEnterprise-cover 

PetersExcellenceCredo-cover  dodkins-cover