Have you ever wanted to ask a company if they know what they are doing? This past summer, my wife and I did a little vacationing at the beach. We were staying in the area for two weeks, and because we could not get one hotel for the whole time, we were going to have … Continue reading If you are not bothered by the details, your customers will be.

I got up late this morning, and getting up late often makes me feel a little bad, not guilty, just that slump you get from regret. Regret for missing the early-morning quiet, the beauty of a cool low sun, the undisturbed time to read, and the lovely chorus of the birds. The great thing in … Continue reading It is time to be grateful, not for “things,” but for “times.”

I was listening to a podcast where the person being interviewed stopped to answer a call from one of their children. She said she always answers their calls no matter what. What’s your priority? Your family, your kids, your job, your status? Your actions tell the story. ==> If you liked this post, CLICK HERE to subscribe.

I heard this quote in a podcast recently, “We spend too much time teaching people what to do and not enough teaching them how to think,” and I couldn’t agree more when it comes to workplace training and, more specifically, how we try to improve customer service and experience. In fact, the training in most … Continue reading Stop training what to do and try training what to think. Your customers will thank you.

A friend asked me what the employees of his business needed to do to deliver amazing service. Without so much as a blink, I responded, “You have to care.” “Is that it?” he asked. “Yep, that’s it. But it means more than you think.” I went on to explain that his employees and everyone else … Continue reading Here is what you must do to provide outstanding service. I guarantee it isn’t what you might think.