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Month: May 2016

Credit

May 25, 2016April 8, 2016 / Neal Woodson / Leave a comment

The next time you go to the movies, stick around and watch the credits at the end. Think about how many people it takes to make a movie.  Literally hundreds of people are needed, in fact, a study of the 100 top-grossing films of each year between 1994 and 2013 found that there was an … Continue reading Credit

Is Inconsistency Hurting Your Message?

May 18, 2016April 6, 2016 / Neal Woodson / Leave a comment

I was just watching the news on TV and a commercial came on marketing a window installation company.  Now this is nothing new or spectacular but I did find some things that were worth noting. The ad in question went to great lengths to point out how the company was different from competitors.  There were … Continue reading Is Inconsistency Hurting Your Message?

Positive Impact

May 11, 2016April 3, 2016 / Neal Woodson / Leave a comment

I went to my local PNC Bank branch on a Saturday morning and the automatic teller machine had a few people waiting so I went inside.  I had low expectations assuming the employees would be less than pleased to be working on Saturday. I thought they would probably be a little grumpy and impatient.  Boy … Continue reading Positive Impact

Attitude is Everything

May 4, 2016April 3, 2016 / Neal Woodson / 1 Comment

In a recent airline experience at BWI Thurgood Marshall Airport in Baltimore, I had to check my luggage which is unusual but I had to take a lot of stuff on this trip and had a big bag that wouldn’t fit in the overhead bin.  I usually hate dealing with the surly folks who I … Continue reading Attitude is Everything

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Links

  • Arbinger Institute
  • Compassion It
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  • Corporate Rebels
  • Foundation for a Better Life
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  • Great Place to Work
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  • TED Radio Hour
  • TED Talks

Recent Posts

  • Intersection of sales and service? NOOOOO!!!!
  • What are the first steps I can take to make service-focus the priority in my company?
  • Upselling. It is time to change its reputation.
  • Hospitality. It’s not just for one industry, never has been. You should try it.
  • A change that will change everything. Oh the things you can learn on the golf course.

Recent Comments

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