Service, a heroic necessity for success, in fact, your business will die without it.

Why is service a heroic necessity for success? To begin that discussion, we must define a few things starting with the purpose of business. What is the purpose of business? While there are myriad opinions, it is actually quite clear and simple. The true purpose of business is to help people accomplish things they don’t … Continue reading Service, a heroic necessity for success, in fact, your business will die without it.

How do you view others? Here’s how being clear on that and acting in response can change your workplace.

How do you view others? Do you see them as 1) problems that get in your way or a means to help you get something you want, or do you see them as 2) people with problems and needs who you might be able to help? When I pose this question to people, most respond … Continue reading How do you view others? Here’s how being clear on that and acting in response can change your workplace.

If you want to better your customer experience, listen and make change …now.

Not everybody wants a high-touch experience. Realizing this, the retailer Flannels listened and took action, and it wasn't that difficult. They simply provided two different color baskets for shoppers. One was black signifying a desire to get assistance. The other was white denoting a desire to shop alone without any help. This is a great … Continue reading If you want to better your customer experience, listen and make change …now.

40 seconds. A cure for burnout and a benefit to business.

Compassion. The desire to take action to alleviate the suffering of others. It’s touchy-feely. It’s what charities and religious institutions do, but it’s too “unicorns and rainbows” for the business world. But is it? Can compassion make a difference in the business world? Can compassion help businesses do better and reach greater success? According to … Continue reading 40 seconds. A cure for burnout and a benefit to business.

Four Things That Make Customers Miserable and What You Can Do About Them

I was having a problem with some software. This meant the dreaded call for help from a call center. After searching the website, with no success, for a number to call for help, I emailed to get a number. Once I got a response, I reluctantly dialed and got through to a nice young lady … Continue reading Four Things That Make Customers Miserable and What You Can Do About Them

If you want to lead, serve. If you want to serve, lead. What? How does that work?

Ut Prosim - That I May Serve “Serve to lead; lead to serve.” I use this phrase often, but it leaves some people in a quandary. What does it mean exactly? Let’s break it down. SERVE TO LEAD Leaders are people who get things accomplished by inspiring others to help in the effort. Good leaders … Continue reading If you want to lead, serve. If you want to serve, lead. What? How does that work?

Creating Successful Results Will Transform Your Business 

A constant question, “What do customers want?” Answer: A successful result.  But what’s a successful result? A successful result is when customers get their job done with no hassles. Let’s unpack that. There are two parts. GET THEIR JOB DONE It is said that no one buys a drill, they buy a hole. What that … Continue reading Creating Successful Results Will Transform Your Business