A friend of mine and I were talking the other day on the subject of leadership and what it is to have a great boss.  As we talked, he mentioned that the best boss he ever had was one who “had his back.”  In other words, this boss protected his people. My friend went on … Continue reading Safety, the Duty of Leadership

I was talking to a friend yesterday who is an educator.  She recently took the position of Chair of her department.  In our conversation, she relayed her frustration that so many of her colleagues presented ideas and wanted to implement policies that she did not feel were in the best interests of the students.  She said … Continue reading The Big Question

  What guides your business decisions? Starbucks, Zappos, Southwest Airlines, and Disney are examples of companies that make decisions based on what makes their customers successful and they prepare their people and their operations to follow through.  This decision making is due to clarity of purpose, “everything we do, we do to make our customers successful.” … Continue reading Purpose