Recently, I had a problem with a package being delivered by FedEx. I ordered something that I needed for a client meeting and was given a delivery date seven days from the order. That was going to be perfect. The day before the scheduled delivery date, I received a text from FedEx announcing that I … Continue reading Great service starts with giving a sh!t. Really.

This cap is from LOVE YOUR NEIGHBOUR, a label from Switzerland that donates12% of their sales to the homeless. Have a look at their website loveyourneighbour.ch Love. “IT HAS NO PLACE IN BUSINESS.” I hear those sentiments often. But why? Is there some reason that emotion, one of the most fundamental aspects of being human, … Continue reading Love changes everything. Why not at work?

Imagine you are a business leader, and you go to a consultant to put together a team to come in and observe your operation, find areas for improvement, develop a plan, and help you implement it. You walk into the consultant’s office and go over your needs. The consultant offers you two options. “I have … Continue reading Questions to ask if you want to build a great workplace.

I remember once, when my son was a little guy, he told me he would get his mother a card for Mother’s Day. Then, on the day, he came up empty. My wife wasn’t upset but I was. I told him that this was one special day for his mother and taking some time out … Continue reading Are you and your business accountable? Here is a simple test.