Things that make customers cringe: Waiting to get help from a Call CenterHaving no way to get to a humanBeing told to go to a list of solutions for the most common problems…that you must hunt through in vainChatbots that are no help at allMaking methods for reaching out to a company a treasure huntLack … Continue reading An easy way to stop things customers hate.
“Mr. Customer, your best bet is to go onto our website, find the return form, fill it out, and submit it. That will create a ticket and the process will get going.” How many times have you called a help center and gotten words to this effect and felt pain? Why is this so? Why … Continue reading Want to make more money? Make customers’ lives easier.