I take walks, long walks, and find them to be a good way to clear the head and get clarity on things. Anyway, I was on a walk the other day and came to a street corner where a car approached to turn. I looked over at the driver and motioned for them to go … Continue reading The Power of Appreciation
Month: February 2017
Connecting the Dots
One thing I find interesting is how many people see no connection from their job to their organization’s customers. I mean, every business is in business to help customers and it would seem to me that making sure everyone understands how they connect to the final result would be important. But I guess I shouldn’t … Continue reading Connecting the Dots
Book Review: Kaleidoscope
Chip R. Bell, renowned service guru, keynote speaker, and the author of several best-selling books, has released a new book called Kaleidoscope. I was sent a preview copy and here is my review. In this book, Bell focuses on nine key traits or values that drive innovative service: Enchantment, Grace, Trust, Generosity, Truth, Mercy, Alliance, … Continue reading Book Review: Kaleidoscope
You Can Lead
A recent conversation with a friend… FRIEND: I hate my job. My boss is a terrible person. He never helps anyone, barks orders, won’t let you do your job, no support, ugh. How can I make him see his methods are wrong? ME: Well, you can’t change your boss. The only person you can … Continue reading You Can Lead
