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Month: February 2017

The Power of Appreciation

February 27, 2017January 20, 2018 / Neal Woodson / Leave a comment

I take walks, long walks, and find them to be a good way to clear the head and get clarity on things.   Anyway, I was on a walk the other day and came to a street corner where a car approached to turn.  I looked over at the driver and motioned for them to go … Continue reading The Power of Appreciation

Connecting the Dots

February 20, 2017February 8, 2017 / Neal Woodson / Leave a comment

One thing I find interesting is how many people see no connection from their job to their organization’s customers.  I mean, every business is in business to help customers and it would seem to me that making sure everyone understands how they connect to the final result would be important.  But I guess I shouldn’t … Continue reading Connecting the Dots

Book Review: Kaleidoscope

February 13, 2017February 8, 2017 / Neal Woodson / Leave a comment

Chip R. Bell, renowned service guru, keynote speaker, and the author of several best-selling books, has released a new book called Kaleidoscope.  I was sent a preview copy and here is my review. In this book, Bell focuses on nine key traits or values that drive innovative service: Enchantment, Grace, Trust, Generosity, Truth, Mercy, Alliance, … Continue reading Book Review: Kaleidoscope

You Can Lead

February 6, 2017May 29, 2018 / Neal Woodson / Leave a comment

  A recent conversation with a friend… FRIEND: I hate my job.  My boss is a terrible person.  He never helps anyone, barks orders, won’t let you do your job, no support, ugh. How can I make him see his methods are wrong? ME: Well, you can’t change your boss.  The only person you can … Continue reading You Can Lead

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Recent Posts

  • Intersection of sales and service? NOOOOO!!!!
  • What are the first steps I can take to make service-focus the priority in my company?
  • Upselling. It is time to change its reputation.
  • Hospitality. It’s not just for one industry, never has been. You should try it.
  • A change that will change everything. Oh the things you can learn on the golf course.

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