I’m in the grocery store back where they filet the fish. The guy doing it is exceptionally focused and careful. I ask him why he’s so diligent. He tells me that if he’s not careful, someone could choke and die. That’s care. That’s what great service looks like. Every customer dreams of that kind of … Continue reading What are you thinking about, selling or usage?

Ownership gets thrown around a lot as important these days, but why? Owners are responsible. Owners are accountable. Owners have courage. Owners aren’t self-obsessed. Owners don’t blame. Owners don’t make excuses. Owners are trustworthy. Owners admit mistakes. Owners are open to criticism. Owners put others ahead of themselves. I’m sure there’s more, but isn’t that … Continue reading Why ownership is a big deal.

Leaders only get into the leadership business for one of two reasons. One, for their own ego, or two, to benefit others. The ego is a strong lure, and being thrust into a position of what looks like power can be like an aphrodisiac. Resist it. Ego leaders inevitably fail because the good people see … Continue reading Why do you want to lead? Your answer makes the difference.

The Titanic broke no laws. They had 20 lifeboats and the British law at the time stated that ocean liners were only required to have 16. Problem: the lifeboats only accommodated about 66 people which means the Titanic, with a complement of 2200, was ill-equipped to save everyone. “But they broke no laws!” – tell … Continue reading Ethical or legal. What’s enough?