Haters. These are the people who just have to, as the great cliché says, “find a problem in every solution.” It’s easy to be afraid of haters. It’s also easy to want to fight haters. I was listening to a great podcast with Seth Godin (you can catch it here … https://www.stitcher.com/podcast/jacob-morgan/the-future-of-work-podcast/e/57192943) and he gives … Continue reading Haters. Let them go.

We all have dreams of doing great things and then we doubt ourselves or begin talking ourselves out of it because changing the world is just out of reach. We see these great people on TV or the internet or in books who have done all of these amazing things. They’ve raised inordinate amounts of … Continue reading Don’t give up. We need you.

Empathy. Essentially it means walking in someone else’s shoes and feeling their feelings. But what if I’ve never climbed a mountain? What if I’ve never been in the hospital? What about things I can never experience, like, in the case of men, pregnancy for example? All good questions and where empathy is difficult. How do … Continue reading Empathy. The help we need today.

To your organization, is service an annoyance that you have to have or is it a value add that you want to have? To many, service is a department that they have to have so that customers have someone to call when there’s a problem. So, companies have to find people with nice dispositions who … Continue reading Service: annoyance or value add?