Imagine you are visiting a friend in another city. You’re walking with them late at night and they say they know a shortcut back to your hotel. As you follow them, they start down a very dark alleyway. How do you feel? Although you may trust them, do you feel a little uneasy, maybe even … Continue reading Are you leaving customers in the dark?
Month: June 2016
Stop managing and start leading.
How many of you have problems with your managers managing their people? A colleague recently emailed me bemoaning this within his team and asked what I thought. Instead of going into a long homily I went for the short approach. I sent him a few lines that I thought said it all. Getting a promotion…a … Continue reading Stop managing and start leading.
Smiling. What a good idea!
A smile is worth a thousand words; a very insightful quote. I was traveling recently and while on a plane encountered a really nice flight attendant. She was kind and considerate and always, always smiling. She was the epitome of the quote above. This young lady’s smile made a difference for me. I was … Continue reading Smiling. What a good idea!
Is your customer doing the work?
How many times have you asked your customers to do work? This may sound like a crazy question but there are many instances where businesses are actually asking customers to do work. Let me give you an example. Suppose you are on a website just perusing the offerings of XYZ Co and you come upon … Continue reading Is your customer doing the work?
Lessons from a Lacrosse Team
My son plays lacrosse and has done for about 13 years and this year has been a pinnacle experience for him as his high school team recently won the Maryland Interscholastic Athletic Association Championship. For those of you not acquainted with lacrosse, to win this in Maryland is a big feat as the game is … Continue reading Lessons from a Lacrosse Team