We humans were not meant to go it alone. All of us needs a helping hand, even those who think they can do everything themselves. So, take some time this week to appreciate those who’ve helped you. Every day there are people we can thank for all manner of help even if that help only … Continue reading It’s time to be grateful.

One way companies are alike is that they all make mistakes. No business is free from errors. However, there’s also an upside to this reality, how you recover can be your biggest differentiator. Customers want consistency. They want products that perform consistently and they want companies that perform consistently to fix things when they go … Continue reading Using mistakes to your advantage.

Recently, in a grocery store, I was confronted with a cashier who showed no emotion or, quite frankly, anything that was very human at all. It was a most disconcerting scenario. After placing items on the little belt that goes to the cashier, I went to the credit card machine and waited for her to … Continue reading Attitude or ability, which matters most?

Do you thank your customers? One would think the answer would be a yes from everyone but I am surprised in my own experience at how often a thank you is not forthcoming. When you consider that customers pay for everything a business does, it would seem a given that they get a thank you, … Continue reading Gratitude should be a business strategy.