In a few days, we move into a new year. Take your leadership to a new level by practicing these behaviors and using these words. Have a very successful new year! Be positive with “Good morning!”Be curious with “What do you think?”Be helpful with “How can I help?”Be supportive with “Great job!”Be grateful with “Thank … Continue reading Use these six simple practices and lead better in the new year.

I'm putting away the business talk, the laptop, and all vestiges of work. It is time to reflect and be grateful for life, family, friends, and all the other blessings I have experienced and enjoyed. It is my sincere wish that you can do the same. Have a lovely holiday and do take time to … Continue reading Let me put this simply, “Happy holidays!”

It’s the holiday season, and when most businesses are thinking about getting their nut financially, why not think about getting your nut relationally?  What I mean is, this is a great time to build relationships with new customers to create long-term connections that last well into the new year. Why get one-time one-night stands when … Continue reading Don’t think financially, think relationally.

Why are some people so rude to people who serve? There are many possibilities here but here are a couple that immediately come to mind: People have a lot going on in their lives that no one knows, and it all comes to a head and they blow their top.People think service is beneath them … Continue reading There’s been a rash of rudeness lately. Here’s how we can stop it.