Neal Woodson

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Month: August 2020

Profit as a success measure. Not for my money.

August 30, 2020May 28, 2020 / Neal Woodson / Leave a comment

Profit as an indicator of success. I am amazed at how dumb this is. More profit is easy. Just cut corners or costs. Ethical or not, do it, you’ll have higher profits. Feel successful now? I hope not. But so many businesses do just exactly those things and then tout how successful they are. Really? … Continue reading Profit as a success measure. Not for my money.

Metrics. Boon or bane? It’s all in how they’re used.

August 23, 2020August 31, 2020 / Neal Woodson / Leave a comment

Metrics, scores, numbers, they rule so much of our lives. The problem is that unless you are playing a sport or game with defined rules as to the length of the game and the criteria for winning, metrics are just that, metrics, and they can only track progress or regress, not winning or losing. In … Continue reading Metrics. Boon or bane? It’s all in how they’re used.

Book Review: Love Is Just Damn Good Business by Steve Farber

August 20, 2020August 20, 2020 / Neal Woodson / Leave a comment

Do you want customers to love your company? Do you want your employees to love it too? Of course you do, but do you really? Do you really want them to LOVE it or do you use the word “love” as just a quaint colloquial term that’s really just a slightly more dramatic version of … Continue reading Book Review: Love Is Just Damn Good Business by Steve Farber

Standards. Wisdom should be one.

August 16, 2020May 28, 2020 / Neal Woodson / Leave a comment

Standards. The word brings up thoughts of rules, regulations, and inflexibility. We need standards though. They can bring fairness. Think rules in a game. They can bring consistency. Think your favorite ice cream. They can help us behave. Think norms for a meeting. However, they can be used for evil. Standards can be unfair. Think … Continue reading Standards. Wisdom should be one.

Better workplaces require evolution, not revolution.

August 9, 2020May 28, 2020 / Neal Woodson / Leave a comment

When we talk about building better workplaces, many people think it is about turning everything on its head and starting a revolution. And while that might get quick results, there is usually a lot of damage in the wake so I am not a proponent of that thinking. A better way is to start an … Continue reading Better workplaces require evolution, not revolution.

Can I coach if I’m not an expert?

August 2, 2020August 4, 2020 / Neal Woodson / Leave a comment

One thing that I often encounter when talking about coaching is the thought that in order to coach, you must be an expert. That is not necessarily the case. It depends on your objective. If you are trying to “coach” people on how to do something, you will largely need to have expertise in the … Continue reading Can I coach if I’m not an expert?

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Links

  • Arbinger Institute
  • Compassion It
  • Conscious Capitalism
  • Corporate Rebels
  • Foundation for a Better Life
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  • Great Place to Work
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  • TED Radio Hour
  • TED Talks

Recent Posts

  • Intersection of sales and service? NOOOOO!!!!
  • What are the first steps I can take to make service-focus the priority in my company?
  • Upselling. It is time to change its reputation.
  • Hospitality. It’s not just for one industry, never has been. You should try it.
  • A change that will change everything. Oh the things you can learn on the golf course.

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