How can you make your workplace better? How can you influence a better experience for your employees and/or co-workers? Here are three simple things you can do. Ensure that any “product” you deliver is on time and what was expected and actually brings or contributes to bringing the needed outcomes, whether that "product" is completed … Continue reading Three ways to lead your workplace to be a great place.
There are companies all over the world doing good yet there are thousands more working hard only to benefit the top brass and/or the investors. Now, while I do not think businesses should renege on their promise to repay investors with their principle and some profit as well, this should not be their only driver. … Continue reading A mini-manifesto for changing business for the better…for everyone.
“After you plant a seed in the ground, you don’t dig it up every week to see how it’s doing.” – William Coyne, former VP at 3M. Attention all of you micromanagers, think about this quote. Think how silly it would be to do this, yet you do this with people every day. What is … Continue reading Stop over-managing and end the misery.
What is service focus and how is it different from customer centricity? Customer centricity is about making the customer and their journey central to the thinking of the organization. It means not only making the experience from point of sale to post sale a great one, it also means knowing your customer and making decisions … Continue reading Service Focus and Why You Need It