Bicyclists. They get in the way. They are unpredictable. They are just obstacles to get around. Right now, you are reading this thinking I am a jerk for thinking such things. How can this guy be so insensitive? Bicyclists aren’t so bad, they’re allowed the road like anyone else. But when you’re behind one and … Continue reading How seeing people differently can change everything.

“’PLEASE GIVE ME TOP SCORES’ is the fourth most annoying interaction customers have with companies…” This quote is from Jeanne Bliss’s book Would You Do That To Your Mother? Survey begging. I feel certain most of you have experienced it at some point. In simplest terms, survey begging is when employees of a business ask … Continue reading Don’t beg for scores, earn them.

A couple of years ago, I was visiting with a colleague and we were discussing something with someone who was remote. I had to send this remote person an image on a laptop screen. To do this, I went about an arduous process involving copying the screen image to a graphics app and then cutting … Continue reading Are you delivering value? If not, what the hell are you doing?

I didn't write this post, Seth Godin did, but it resonated with me so I'm reposting it. It's almost a poem, and it is spot on s far as what's necessary for pursuing excellence. Ponder this, make a plan, take action! Excellence by Seth Godin     If you knew, and you could see the … Continue reading Excellence