Keeping customers happy means keeping employees happy. Here are five practices to help.

Any organization trying to make gains these days aims to make experiences with the company as smooth as possible. Of course, it makes sense to keep customers as happy as possible. However, customers are not the only stakeholders in success. While they are the reason for what the business does, employees are critical to doing … Continue reading Keeping customers happy means keeping employees happy. Here are five practices to help.

Technical skill or hospitality. Do you have the balance right? If not, it’s not good.

Have you ever been to dinner at someone’s house and they spent too much time cooking? What I mean is they were in the kitchen fretting over every little detail of the meal but neglected you. While guests want great food, they also want a great social experience. This is precisely what so many businesses … Continue reading Technical skill or hospitality. Do you have the balance right? If not, it’s not good.

Contrary to popular belief, service is a profit center. Here’s why.

Do you see service as a profit center or a cost center? If you said cost center, you are in the majority. However, you would also be on the side of wrong. Service is actually one of your biggest profit centers. As opposed to being what some see as a necessary evil that saps a … Continue reading Contrary to popular belief, service is a profit center. Here’s why.

Five Practices That Will Make Customers’ Lives Easier and Their Experiences Better

If you are a person in a front-line, customer-facing role like maybe a customer support rep, food server, host, valet, bartender, etc., the importance of being able to do your job well is not lost on you. Moreover, you also know how important it is to behave well by being nice and easy to work … Continue reading Five Practices That Will Make Customers’ Lives Easier and Their Experiences Better

Got integrity? It’s a good question for the healthcare industry and for your business.

A large part of the American healthcare industry has an integrity problem. Okay, don’t choke on your coffee. What integrity problem? Well, while I respect and am often inspired by the frontline professionals committed to taking care of sick and injured people, the industry is largely controlled and managed by huge, faceless—and many times heartless—insurance … Continue reading Got integrity? It’s a good question for the healthcare industry and for your business.