Picture this; your toddler takes their first steps. Imagine your reaction, your fascination, your excitement. You automatically burst into cheering. There is no criticism; each momentary misstep, wobble, or even tumble is not even noticed. Imagine how this would be if you were not there to tell them that they are amazing and talented. How … Continue reading Cheerleader

  So many people think that leaders have to have titles.  Well, truth is, leadership has nothing to do with a title on a business card.  A title may give you a little bit of an advantage as it gives you a pre-built stage, but from there, leadership is earned or lost depending on you. Let me … Continue reading No Title Required

“Begin with the end in mind.”  This is one of the most memorable quotes from Stephen Covey’s Seven Habits of Highly Effective People and I know it has influenced many individuals and how they approach life and business. What if, however, we used it to prime not only our personal lives but how we approach … Continue reading Begin At the End

A big buzz in the business world these days is customer-centricity.  This means knowing your customers, focusing on them as top priority and putting them at the center of everything you do in your business.  It means making their voice and their needs part of every decision you make. Some companies take this to an … Continue reading Making Service a Habit Makes Customer Centricity Possible