In the book This Book Will Make You Kinder, the author, Henry James Garrett, seeks to answer two key questions: Why are we kind? Why aren’t we kinder? Garrett, for those of you who are not familiar with him, is primarily known for his illustrations (he calls them cartoons) of animals who comment on subjects … Continue reading Book Review: This Book Will Make You Kinder by Henry James Garrett

I once played in a ballet orchestra. Those are the folks in the pit below the stage. I remember during a rehearsal of Prokofiev’s Cinderella there was a section where most of the orchestra was playing and I glanced at the basses who were sawing away quite furiously. During a break, I was walking around … Continue reading Listen hard, pay attention. Everyone matters.

I recently read an article that was criticizing the idea of servant leadership. In the article, it mentioned the thought that employees were only, in the final analysis, a means to an end and that leaders were really not there to serve. Let’s look at those two thoughts individually. Means to an end. When I … Continue reading Leaders run things and employees are cogs in the machine. Not!

I’ve recently become interested in design thinking. It began when I heard about something called service design. It piqued my interest so I did a little research and learned more about not only service design but user experience design, interaction design, product design, customer experience design, brand experience design, you name it, there seems to … Continue reading Design thinking should be the future of business.

It’s a new year, it’s a time to decide your direction. What will you drive forward this year? What success will you see? All of it is determined by what you do. Read that again. Will you gather a tribe of people who believe what you believe and begin leading them? Will you stand for … Continue reading It’s time to decide.