What we do at home is what we do on the playground. “Culture.” It seems it is the big corporate buzzword these days. Companies are talking about it, defining it, having workshops to improve it, mentioning it in their marketing, and using it to recruit new employees. But what about those outside your company? How … Continue reading Why your culture matters to your customers.

How much is enough and does it matter to customers? How much do CEOs make compared to average workers? The average American says it is 7 to 1, but that is way, way off. If I said 10 to 1, would that shock you? How about 50 to 1? Certainly, it cannot be more than … Continue reading Pay-scale imbalance. Customers care and you should too.

If you are a person in a front-line, customer-facing role like maybe a customer support rep, food server, host, valet, bartender, etc., the importance of being able to do your job well is not lost on you. Moreover, you also know how important it is to behave well by being nice and easy to work … Continue reading Five Practices That Will Make Customers’ Lives Easier and Their Experiences Better

A large part of the American healthcare industry has an integrity problem. Okay, don’t choke on your coffee. What integrity problem? Well, while I respect and am often inspired by the frontline professionals committed to taking care of sick and injured people, the industry is largely controlled and managed by huge, faceless—and many times heartless—insurance … Continue reading Got integrity? It’s a good question for the healthcare industry and for your business.