One of the biggest problems people say they have is communication.  What exactly is the problem?  Humans are blessed with a brain that allows for some of the most complex communication possible in the animal kingdom yet it seems to be one of our biggest challenges. Think about how many interactions you have where you … Continue reading Listening

Six Practices of F.I.E.R.C.E. Service

Okay the picture is a bit much but I thought it was "fierce." I’ve been working lately on pulling together several fundamental principles for making service to others consistently more successful.  As I have researched service and leadership, I have found a dizzying wealth of acronyms, matrices, diagrams, charts and methodologies, all guaranteeing better performance. … Continue reading Six Practices of F.I.E.R.C.E. Service