It is at this time of year that many of us take time to think about what we have, what we don’t have, what successes we've enjoyed and what failures we've endured. Some of us look at it all and complain that we’re just not there yet (wherever “there” is) and others of us see … Continue reading The Wisdom of Gratefulness
Month: November 2014
Tony the Cab Driver
Okay, this may not seem like such a big deal but take a look at this picture. This is a text message from Tony my cab driver at Checker Cab in Palo Alto, California. You might be thinking, so what, but how many times has a cab driver texted you to let you know that … Continue reading Tony the Cab Driver
Protection
This is our final look at the key words that we've discovered at the foundation of redefining customers as guests or clients. So far, we’ve looked at welcome and honor and today we’re going to look at protection. When someone is invited into our house, we certainly want to welcome them and honor them with … Continue reading Protection
Honor
We've been looking at words that define the difference between customer and guest or client. Last week we looked at welcome. This week, let’s look at honor. The definition of guest we determined had to do with welcoming people to a friendly place where they are being invited to be honored. I think we’d … Continue reading Honor
