I recently made a purchase of an item on the internet; however, after pressing the purchase button, things did not go well. Even though the verbiage on the site said I would get an email confirming the purchase, it didn’t happen for about 24 hours. From there the wait began because I never heard another … Continue reading Why follow up?
Have you ever been in a store or a restaurant where you felt you were just not very important? Have you ever felt like walking out to show them that their opinion of you just doesn’t matter? One of the biggest problems I have seen as far as how some businesses deliver service is in … Continue reading Turning Indifference Around
What is the power of welcome? Think about it, how does it feel to be welcomed when you go somewhere where you really don’t know anybody? I know I get nervous whenever I am going somewhere new and don’t know anyone. Believe it or not, this nervousness is present whenever we do business with someone. … Continue reading Open the Door
It was a rainy day in New York. My wife, some friends and I were looking for some respite from the downpour and we decided to step into Tiffany’s in the Village. Now we knew we could not afford anything in the store but thought it would be fun to look around, besides, I love … Continue reading Thanks Kate