We have 3 cats in our family (we have a dog too for all you dog people). One thing about cats is that they want things on their terms. When my dog wants attention he will come in the room and I can pull him on my lap and he doesn’t mind a bit. The … Continue reading Think Like a Dog
Month: January 2018
Let Your People Go
You've probably seen the movie The Ten Commandments where Charlton Heston as Moses commands Yul Brynner as Pharaoh to release the Hebrews from their Egyptian captivity. We need to do something similar in the workplace today. Managers need to let their people go and empower self-direction. I was in a store and asked an employee … Continue reading Let Your People Go
Want service? You must do this.
If you want service, you have to ________, _______, _______. Imagine if you saw that on a sign at the door of a business. Would you want to go in? Would you want to be a customer of theirs? I feel confident you are saying no. Yet, every day, we encounter and have to deal … Continue reading Want service? You must do this.
Plan SMART for Success This Year
'Tis a whole new year for opportunity, innovation, and new habits to improve health, business, relationships or whatever else comes to mind. Sure, big talk, and it’s talk we hear a lot at this time of the year. Unfortunately, most of us will fall flat in getting many of our goals accomplished. Why is this … Continue reading Plan SMART for Success This Year