I was walking down the street the other day and spied a bookstore.  I love browsing through bookshelves and decided to make my way in.  As I approached, a young lady, obviously an employee of the store as she sported a name tag, hastily jumped in front of me and made way for the door.  … Continue reading Messages

Meet Paul or Tall Paul as he likes to be called.  He is tall at well over 6 feet and is hard to miss when you arrive at Hilton Grand Vacations on South Beach Miami.  But being tall is not all you remember, Paul is memorable for what he brings to his job, namely a … Continue reading Grateful for Every Minute

  I went in a Chick-Fil-A the other day as my son had a craving for one of their sandwiches.  I was astounded at how busy they were.  There was a line of cars wrapped around the building and inside there was a similar line of people waiting to order.  And none of this was … Continue reading Defining Roles and Actions Makes the Difference