When  information isn't shared with employees, they tend to fill the gaps with their own ideas and assumptions, and these are often worst-case scenarios.  Likewise, customers who don’t get necessary information like updates on repairs or shipping dates for example will fill the gaps with their assumptions, and, exactly like employees, their assumptions are often worst-case … Continue reading Communication and Your Brand, a Vital Connection

Grace.  It means courteous goodwill and an attractively polite manner of behaving.  This holiday season is getting underway and grace seems to always come to the fore at this time. But what about the rest of the year, why can grace not be part of our habitual behavior? What would it take to make gracious … Continue reading Grace, Every Day.

What’s your face saying?  Every day you send a message without saying a word and it’s painted on your face. This face painting comes in many varieties and each sends a subtle message.  Think about the different messages that come across between a great big smile, a permanent frown, or a furrowed brow. What’s on … Continue reading What’s Painted on Your Face?

I got an email from Amazon.  It was a reading pick list that was supposed to be for me but I never would have known it given the choices listed.  You see, I never, or at least very rarely, read novels, yet everything on this reading pick list was a novel.  I frankly found the … Continue reading If It’s Not Helpful, Don’t Do It