Why? Why should creating a tribe be a priority for business people? A tribe is a community of people who come together with a common interest, purpose, mission, vision, belief, you get the picture. And if you’re in business, think of the consequences of that. Imagine you have a large group of people who follow … Continue reading You should be creating a tribe.

One is reactive. This type waits for someone to reach out with a problem. It waits for customers to put in effort. And given that, it is only partly helpful. The other approach is proactive which means it does things to ensure there are no problems to start with. Products are constantly tested to ensure … Continue reading There are two approaches to service.

We need leaders. The world has changed dramatically in the last few months and big change has implications. Fear for one. A lot of people are afraid of what’s next and, in some cases, what’s right now. Change has implications and we need leaders to show the way to something better – at least I … Continue reading We need leaders.

WARNING: This is a bit of a rant but I had to say it. Casablanca. In my humble opinion, one of the best films ever made. It has it all, love, war, drama, tears, joy, and yes, even lessons for us. It was on TV the other night and I was fortunate to catch it … Continue reading When putting your people last is a good thing.

The organizations that thrive coming out of the pandemic will be the ones that don’t rely on top-down management for moving forward. They’ll be the ones that can innovate, and innovation doesn’t come from control, it comes from freedom. Top-downers want control, they want measured response that isn’t risky and has guarantees. They like status … Continue reading A pandemic lesson. More freedom, less control.