Competition. It would seem we humans are naturals at it. In today’s fast-paced world, it would seem to be a central element of human nature. However, it is not as much how we humans are wired as those who are so devoted to rugged individualism might like to think. Humans are not the biggest, fastest, … Continue reading Competition or collaboration. Which do you choose?

WARNING: Rant alert. Sometimes you just have to let it out. “When did you start doing customer experience?” One of the dumbest questions ever. This is like asking, “so, when did you start breathing?” Dumb, right? But what’s the connection? From the minute you start a business, you are “doing” customer experience. In fact, you … Continue reading Why “Are you ‘doing’ experience?” is the dumbest question ever.

Fun at work is necessary if you want to increase employee happiness. But why? Why should you want people to have fun? It’s business and business is about results and getting jobs done. Well, you can get jobs done and see results while having fun …and… having fun has some major benefits. Happy people tend … Continue reading Fun. Why work should have more and how you can do it?

Dear Business, What is your intent? What is it you really want to accomplish? So many of you say you want to serve customers. You say you provide the best service or exceed expectations. But there’s a problem. The talk is big, but the walk is small. Stephen Covey said, “We judge ourselves by our … Continue reading A letter to Business from Customers. What’s your intent?