What is empathy? It’s the ability to appreciate the feelings and emotional state of others. And while you may not for the life of you understand why something troubles or brings joy to someone, the practice of empathy allows you a notion of their sad state or happiness. Empathy is by definition about others rather … Continue reading Empathy is an investment.

Thanksgiving is a great holiday. It’s open to all. It’s not tied to a religion, ethnicity, race, creed, or anything else. Everyone gets Thanksgiving on their calendar. It’s a day to be grateful. It’s a day to share. It’s a day to do good. It’s a great day to make these things habits. I’m very … Continue reading Thanksgiving is great.

As a leader, are you more interested in recognition or in getting things done? Recognition is about you. Results are about a team because you only get results with a team. Even the loners who think they do it all need a team. A writer needs a publisher and readers. A composer needs an orchestra … Continue reading Leaders move things.

When someone on your team has a great idea, what’s next? Well, you need a plan. You need answers. What are the specific steps? How do we do it? Who needs to be involved? When will we see a finished product? If you’re the manager and you want smoother sailing, don’t look for answers in … Continue reading Do you make your team owners?

Have you ever noticed that some companies solve your problems while others act like you are here to solve theirs? Businesses need to understand, the only reason for business is to help customers accomplish things. Customers don’t solve business’s problems, they need businesses to solve their problems. That. Is. It. All businesses are in the … Continue reading Solve problems or don’t bother.