Sometimes they are, it can’t be denied. They rant, they rave, they throw tantrums. And often, it’s over something that isn’t really a problem, it may be an inconvenience, but put into life-issue context, not really something to get so incredibly worked up over. Regardless, they want satisfaction … and maybe even a drop of … Continue reading Customers are ridiculous.
Month: April 2024
What’s holding you back?
Years of business industrialization have made us compliant grinders, working to appease bosses and boardroom execs. We get up, log in, do what we are told, "produce, produce, produce," and when the whistle blows, punch the clock, log out, and prepare to do it all again. It’s safe. It pays the bills. Just don’t rock the … Continue reading What’s holding you back?
Job done means more than job done.
One critical thing all customers want is to get the job done they came for. And while this sounds easy enough, it is critical to understand that it means more than just job done. It is not just accomplishing a task and making a transaction. Think about a surgeon. Is job done just completing the … Continue reading Job done means more than job done.
Three types of interaction. The right kind can up your game.
No matter what you do or what product you provide, you will, at some point, have to interact with people, namely customers. And that interacting can be approached in three ways: 1) generically, 2) with hospitality, or 3) with unnecessary hospitality. Generic interaction is rote. It’s the minimum. It’s most likely scripted. It’s a facade … Continue reading Three types of interaction. The right kind can up your game.
Are you competent or half competent?
What is competence? That’s easy. It’s having ability. It’s having knowledge and skill. It’s knowing your work. It is about pushing the right buttons at the right time. It’s wiring the house so the lights work, nothing burns down, and no one gets killed. It. Is. Important with a capital I, maybe even a bold … Continue reading Are you competent or half competent?