There’s a new year coming. Are you ready? So many people and organizations start setting goals, making resolutions, and planning, and there is nothing wrong with it. In fact, it is critical for some because it gives them purpose and a finish line to chase. However, keep one thing in mind when you are calculating … Continue reading A new year is coming. Set goals but keep perspective.

I love the holidays. They are a time of year when people take a little more time to be kind. They share a bit more. They dig a little deeper to show love.  I often comment that it would be great if we could do this all year. So, how about it? I challenge you. … Continue reading The holiday spirit all year? Let’s do it.

A friend made a comment to me that serving others puts people in a hierarchy. He said it puts one person over the other. The server who has knowledge or skill is in a position of strength and the served, the person with the need, is in a lower position because they are reliant on … Continue reading Both those serving and those served are getting needs fulfilled, and that matters a lot to our human future.

What do customers want?You might say great products or great service or even low prices. And while all of these may be things customers want in one way or another, ultimately, they simply want to get some job done with as little hassle as possible. Yes…it’s that simple.So, how does a business do it?There are … Continue reading What customers want and what you must do to make it happen.