Happy New Year wishes and greetings for continued success, prosperity, and health. Make 2019 a complete game changer for you, your coworkers, your customers, your friends and family by reviewing your key objectives and then taking some time to set goals and priorities for making a difference. With a little effort now, you can make … Continue reading All the Best for a Game Changing New Year

For me, one of the joys of the holiday season is the opportunity to show appreciation to my friends, family, coworkers, and followers for all of the things they do to make my life fulfilling.  It is also a chance to wish everyone the very warmest thoughts, best wishes, and gifts of the season — Peace, Joy, … Continue reading Warmest Wishes and a Challenge for the New Year

During busy times it can be easy to forget the employees that keep things going. Customers are most business owners’ primary concern and losing sight of employees is not unusual when it's really crazy with customers asking questions and looking for answers. However, too much time spent without recognizing and nurturing employees can end poorly. … Continue reading Low morale? How huddles can make a difference.

What is the most important skill people need for providing the best service? This question comes up from time to time, particularly when times are busy and business owners and managers are looking for quick and easy solutions. It seems there is never an end to those searching for the magic bullet for service excellence. … Continue reading Is there a magic bullet for great service? Maybe.

So many businesses struggle with trying to outdo their competition. They try all kinds of things. They match their competitor’s product and then add some extra bling or make it a little bigger or smaller. They get focus groups together or send out surveys. They look at all the data. However, they most often fail … Continue reading The Easy Way to Outdo Your Competition