Business requires people. Some are employees, some are customers, and others are suppliers, members of the community, or investors/shareholders.  The problem is that, for the last 50 years or so, this last group, investors/shareholders, has gotten the lion’s share of the attention. And while this select group is important, a much larger population fills out … Continue reading Service-focused strategy. Is it time to give it a shot?

If we think of AI as a child, then the technologists behind it are terrible parents. It appears they give it free rein to go and do what it does without guardrails. They give it an objective to find an answer without any values or moral training as guidance. What parent—outside of a neglectful or … Continue reading AI needs better parenting

When I ask people, “What is the purpose of business?” The typical response is, “To make money.” To that, I have to ask, “How do you make money?” There’s only one answer. You have to provide value that helps customers. And providing value that helps customers is …service. So, service must come first. It must … Continue reading Stakeholders, Service, and Relationships …THE Keys to Success