A new year is on its way and that means resolutions and goals are being set ad nauseum. I’ve never been good at this stuff.  I am like so many in that I set too many and then give up on most.  When it’s all said and done, I look back and I haven’t really … Continue reading One Big Thing for 2015

Tomorrow’s the big day.  For those of us who celebrate Christmas anyway. I was thrown into a quandary this year as I thought about gift-giving.  I began to think about why we do it.  I began to think about whether I was doing it because it was expected or because I really wanted to share … Continue reading Do it because you want to

About a month ago, I needed to make a change to one of my frequent flyer accounts.  When I inquired at the ticket counter, I was told it could not be done locally and I would have to write a letter and jump through a few hoops. Well, as things go, I put it off … Continue reading Caring

I recently went to one of the big office supply stores to get some things printed and copied.  When I approached the counter I was met with, “How may I help you?” coming from a young lady at a computer station a good 6 to 8 feet away.  I said yes and waited for her … Continue reading We Care About You

Last week, we in the USA experienced that great holiday of shopaholics, Black Friday.  This is the day when crazed shoppers fight and scrap for the best deals on gifts for the holiday season.  On this day, service often takes a back seat to simply keeping up and the mayhem often makes businesses and their … Continue reading 10 Things to Ensure Great Service