Love changes everything. Why not at work?

This cap is from LOVE YOUR NEIGHBOUR, a label from Switzerland that donates12% of their sales to the homeless. Have a look at their website loveyourneighbour.ch Love. “IT HAS NO PLACE IN BUSINESS.” I hear those sentiments often. But why? Is there some reason that emotion, one of the most fundamental aspects of being human, … Continue reading Love changes everything. Why not at work?

Questions to ask if you want to build a great workplace.

Imagine you are a business leader, and you go to a consultant to put together a team to come in and observe your operation, find areas for improvement, develop a plan, and help you implement it. You walk into the consultant’s office and go over your needs. The consultant offers you two options. “I have … Continue reading Questions to ask if you want to build a great workplace.

Do you want to create great customer experiences? You need this mantra for creating the mindset.

Forrester, the well-known research and advisory company, has a model where they identify ease, enjoyment, and effectiveness as the three key components of a great customer experience. What does this practically mean to your business? Well, it’s simple. If you are at all interested in creating a great experience for your customers, you need to … Continue reading Do you want to create great customer experiences? You need this mantra for creating the mindset.

What we can learn from an Olympic athlete to make workplaces better.

The Olympics has seen a lot of drama with the pandemic and all of its challenges as well as the heightened stress levied on the athletes. As I listened to the plight of Simone Biles, I shuddered at the thought of the pressure, but it was some comments of Katie Ledecky, the USA swim team … Continue reading What we can learn from an Olympic athlete to make workplaces better.

I’m settling the “customers first vs. employees first” debate right here.

Who should you put first, customers or employees? Go ahead, think about it, I’ll wait. Many say you have to put customers first because they are why you are in business and they deserve your focus and attention. You should base your decisions on their needs. Then there’s the school of thought that says you … Continue reading I’m settling the “customers first vs. employees first” debate right here.

Why is it so hard to get good service? Here are two reasons and some things you may have never considered doing to improve it.

If helping others is an intuitive part of being human, why is it so hard to get good service? I am going to offer two reasons. People, in general, don’t value and recognize the importance of service. They view it as a second-class calling or someone else’s job. They don’t realize the incredible and critical … Continue reading Why is it so hard to get good service? Here are two reasons and some things you may have never considered doing to improve it.