I was in the grocery store recently and decided to use the self-scan gun that you can take with you while shopping and do all of the scanning and bagging of your stuff as you pick it up. This is all under the aegis of making it easier for you by saving you time and … Continue reading Ease. Is it the new battleground for customers?
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When it comes to experiences, balancing warmth and competence isn’t just about people.
The concept of warmth and competence, the dimensions we humans use to size each other up and decide whether to extend trust and carry on with relationships, was formalized by Susan Fiske of Princeton University fame and has become more popularized by TED star, Amy Cuddy, and Human Brand author, Chris Malone. The idea though … Continue reading When it comes to experiences, balancing warmth and competence isn’t just about people.
Three ways to lead your workplace to be a great place.
How can you make your workplace better? How can you influence a better experience for your employees and/or co-workers? Here are three simple things you can do. Ensure that any “product” you deliver is on time and what was expected and actually brings or contributes to bringing the needed outcomes, whether that "product" is a … Continue reading Three ways to lead your workplace to be a great place.
A mini-manifesto for changing business for the better…for everyone.
There are companies all over the world doing good yet there are thousands more working hard only to benefit the top brass and/or the investors. Now, while I do not think businesses should renege on their promise to repay investors with their principal and some profit as well, this should not be their only driver. … Continue reading A mini-manifesto for changing business for the better…for everyone.
Stop over-managing and end the misery.
“After you plant a seed in the ground, you don’t dig it up every week to see how it’s doing.” – William Coyne, former VP at 3M. Attention all of you micromanagers, think about this quote. Think how silly it would be to do this, yet you do this with people every day. What is … Continue reading Stop over-managing and end the misery.
Service Focus and Why You Need It
What is service focus and how is it different from customer centricity? Customer centricity is about making the customer and their journey central to the thinking of the organization. It means not only making the experience from point of sale to post-sale a great one, but also knowing your customer and making decisions based on … Continue reading Service Focus and Why You Need It
New Year’s Goal: Create Better “Human” Habits
We are all getting ready to celebrate the passing of an old year and the welcoming of a new one. As we do this, many of us are busy setting goals and planning what will define success over the next 365-day period. Given this, how about a suggestion? Why not make the upcoming year one … Continue reading New Year’s Goal: Create Better “Human” Habits
The art of being a resource.
re·source Source or supply from which benefit is produced. Something that can be used for support or help. An available supply that can be drawn on when needed. Means that can be used to cope with a difficult situation. What does resourcing have to do with my business and why do I need it? When … Continue reading The art of being a resource.
Congruence and profitability. Strange bedfellows?
Congruence means alignment or harmony. It means things line up and work together like gears whose teeth perfectly mesh. And although this critical alignment is necessary for many things to work properly, nowhere is it more necessary than for a person to act in congruence with their values. In other words, to be trusted and … Continue reading Congruence and profitability. Strange bedfellows?
Don’t lose the people in the hustle.
“It’s a failure of American corporations and a failure of capitalism that we don’t see human well-being and dignity as just as important as making money.” – Bob Sutton, professor and organizational psychologist, Stanford University. As we enter the major shopping season for the upcoming holidays, it is easy to get caught up in buying … Continue reading Don’t lose the people in the hustle.
Neal Woodson 