You've probably seen the movie The Ten Commandments where Charlton Heston as Moses commands Yul Brynner as Pharaoh to release the Hebrews from their Egyptian captivity.  We need to do something similar in the workplace today.  Managers need to let their people go and empower self-direction. I was in a store and asked an employee … Continue reading Let Your People Go

'Tis a whole new year for opportunity, innovation, and new habits to improve health, business, relationships, or whatever else comes to mind.  Sure, big talk and it’s talk we hear a lot at this time of the year.  Unfortunately, most of us will fall flat in getting many of our goals accomplished.  Why is this … Continue reading Plan SMART for Success This Year

Have a very happy New Year! Thanks to all of you who have contributed to making this past year meaningful to me and to so many others.  I look forward to another great year full of new adventures, challenges, successes, failures, and things to learn. Be safe, be grateful, and enjoy yourself.

If you're reading this, thanks, I appreciate the support but tomorrow is Christmas Day so stop reading and go spend some time with your family and friends.  God bless and have a great holiday tomorrow and then get ready for a big, successful new year.  Cheers!  

It’s been quite a year.  We’ve had a tweeting, self-obsessed President, tragic shootings and terrorist events, sexual harassment scandals, government impasse, protests at sporting events, racial tension, you name it, it seems we’ve had it this year, and so much of it infects us with negative energy and stress.  I heard someone the other day … Continue reading Bring out your best.

Shopping during the holiday season can be a test of even the best of us.  I think even the Dalai Lama might have his patience tested.  But this can be an opportunity if you think of it correctly.  Your business can use this challenge as a way to differentiate and provide a better experience for … Continue reading Three Tips For Reducing Holiday Customer Stress

The holiday season begins and people are out getting gifts for others.  Many times it seems people are just buying because it’s the thing to do rather than buying because they really want to share something meaningful. I like getting gifts as much as anybody but I find myself wanting less and less stuff and … Continue reading A Holiday Lesson From a Golf Bag

When information isn't shared with employees, they tend to fill the gaps with their own ideas and assumptions, and these are often worst-case scenarios.  Likewise, customers who don’t get necessary information like updates on repairs or shipping dates for example will fill the gaps with their assumptions, and, exactly like employees, their assumptions are often … Continue reading Communication and Your Brand, a Vital Connection

Grace.  It means courteous goodwill and an attractively polite manner of behaving.  This holiday season is getting underway and grace seems to always come to the fore at this time. But what about the rest of the year, why can grace not be part of our habitual behavior? What would it take to make gracious … Continue reading Grace, Every Day.