“The needs of the many outweigh the needs of the few, or the one.” If you need a vision of what the business of business is really all about, look no further than this quote. The needs of the many are the reason your business, or any business for that matter, is in business. You … Continue reading The Needs of the Many
Uncategorized
Immaturity
Trust is probably the most important attribute necessary for good relationships. Whether life partners, family, friends, co-workers, customers, or, given the Brian Williams debacle, even TV news anchors, trust is the linchpin in relationships. Think about it, Brian Williams, a fine news anchor who was arguably in line with the historic greats like Cronkite, Rather, … Continue reading Immaturity
The Center of Your Business
Does this sound like a scary thought? Imagine having those confidential company meetings with a customer in the room. If it sounds scary, why? Are you making decisions that you know are not in the customer’s favor? Are you making decisions that, if a customer found out, would make it clear that your company is … Continue reading The Center of Your Business
Service is Not a Call Center
I am very frustrated by how many times I see books and articles about service that are focused on call centers. It seems we have made call centers how service is defined. Well, let me be clear, service is something that begins in marketing and goes on for as long as a business and a … Continue reading Service is Not a Call Center
Change the Game
I was in a meeting recently where we were making decisions about making changes to certain processes and systems. Ideas were flying with questions about efficiency, cost, and how to train it being stated and contested. It was a lively discussion and I was as caught up in it as anyone until I had a … Continue reading Change the Game
Sacrifice
With snowstorms raging and people locked up in their homes, I am reminded of the fact that real service has a certain amount of reliance on sacrifice. For those of you who do not experience snow, this may be hard to comprehend, but when it snows a great deal, many people get held up in … Continue reading Sacrifice
Consider the Iceberg
Empathy. The ability to understand and share the feelings of another. What are the chances of getting business leaders to embrace it? I think many if not most, will grumble that it’s too touchy-feely for the workplace. Others will spout off that they don’t have any more money for some crazy HR flavor of the … Continue reading Consider the Iceberg
Get Engaged
I was recently reading through some of the newsletters and things that hit my mailbox and read the following in something from David Marquet, the author of Turn This Ship Around and the spiritual force behind Intent-Based Leadership, “the next time someone comes to you with an idea, stop what you are doing, look them … Continue reading Get Engaged
Make a Promise for 2015
What’s your attitude for 2015? I mean, what attitude do you want to exude in the New Year? Why do I ask you wonder? Well, I always notice the change in people’s attitudes during the holidays. The difficult becomes a little less difficult, the disgruntled become a little more …er… gruntled, you get the picture. … Continue reading Make a Promise for 2015
2015 Resolution
Here's a reminder about why we're all here on this planet. Make this your 2015 resolution. Make this the year you make a determined effort to help those around you succeed. Be of service, be of help, be a go-to person for making it happen, get out of someone's way, just help others succeed and … Continue reading 2015 Resolution
Neal Woodson 