If you've watched any Star Wars, I am sure you remember Jedi mind tricks. You know, when Obi Wan Kenobi said, “These aren’t the droids you’re looking for” and the evil Storm Troopers walked away all fuzzy and bamboozled. Was this just the mind-musing of George Lucas or are there any Jedi mind tricks? Well…sort … Continue reading Jedi Mind Tricks for Better Service
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Honor My Time
Do you get angry when you go to the doctor and your appointment is at 10:00 yet the doctor doesn’t see you until 10:40? In addition, if you miss it, they charge you. Wow, they can hold you up but charge you if you make a mistake. Whenever I mention this to people, they make … Continue reading Honor My Time
The Best Tool at Your Disposal
What is one tool that will grow your leadership, and make you a better employee, parent, or spouse? This is a simple one, it’s your ears…or to be more accurate, listening. I know you've heard it before but the more time I spend living and breathing, the more it becomes clear that listening is one … Continue reading The Best Tool at Your Disposal
It’s Not My Job
Somebody sent me a picture with the painted line on the side of the road running around a downed tree. Although it is funny, it is also disturbing. I first laughed and then started to think about what created the thinking that goes along with “it’s not my job.” As I ruminated, it occurred to … Continue reading It’s Not My Job
What’s your bottled water?
I was out in Hawaii once and the hotel I stayed in made a point of always offering bottled water to you as you left to go about your day. I then noticed other things like placing umbrellas at doorways when it looked like rain. What was going on? It’s hot and humid in Maui … Continue reading What’s your bottled water?
The First Step to Servant Leadership
What is the first step to being a servant leader? Well, that is a loaded question. I think it has a lot to do with how you define service. If you define it as something close to slavery, then that will not get you very far. If, however, you define it simply as helping others … Continue reading The First Step to Servant Leadership
Sharing
I recently saw a story about the employees of a Michigan company who are enjoying an unexpected bonus; they are sharing in nearly $6 million handed out by their boss. The CEO, a humble man, is the son of a garbage man, and like the greatest leaders, makes a point not to forget where he … Continue reading Sharing
How valuable are you?
My family and I had sushi at a local place recently and it was a great experience. Now this place is no fine dining establishment, no, this place fits the description of a joint, a sushi joint. It is like a corner bar as opposed to a lounge. The thing is none of this low-end … Continue reading How valuable are you?
A Lesson in the Lights
I was watching the TV program CBS Sunday Morning this past Sunday and they presented a segment about the Northern Lights (a.k.a. the Aurora Borealis). As I watched, I realized that this is definitely a bucket list item. "Honey, get out your heavy coat!" Anyway, in the segment, they spoke with a couple (Ronn and … Continue reading A Lesson in the Lights
Serving to Lead
I was traveling recently and saw one of those simple acts of leadership that so often goes unnoticed. The plane was getting crowded and a young lady boarded with her foot in one of those big, bulky boots due to a bad sprain or broken ankle. She had crutches and was struggling with her small … Continue reading Serving to Lead